Detailed Business Process Model Description : Stop Non-Premise Based Service Description : 1.0 Search for Customer

1.0 Search for Customer
See Stop Non-Premise Based Service Page 1 on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request to stop service the CSR or Authorized User accesses Control Central Search to locate the Customer in CC&B. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Stops.
 
 

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