Stop Non-Premise Based Service Description This section includes detailed descriptions of the steps involved in the Stop Non-Premise Based Service business process, including: • 1.0 Search for Customer • 1.1 Analyze Pending Stop SA(s) • 1.2 Update SA Stop Information • 1.3 Update SA Information • 1.4 Select Service(s) and Request Stop • 1.5 Change SA to Pending Stop/Stopped, Populate Stop Date, Add Alert for Pending Stop • 1.6 Confirm Stop Service Information • 1.7 Enter Changes in Stop Information- Mailing Address • 1.8 Store Future Address • 1.9 Request Add Customer Contact • 2.0 Add Customer Contact • 2.1 Evaluate Pending Stop SA(s) • 2.2 Initiate Cancel for Pending Stop • 2.3 Cancel Pending Stop • 2.4.1 Update SA and Change Status to Stopped • 2.4.1.1 Change Bill Cycle to Expedite Final Bill • 2.4.1.2 Create Final Bill • 2.4.1.3 Customer Pays Final Bill • 2.4.1.4 4.3.1.1 Manage Payments • 2.4.1.5 Close SA • 2.4.1.6 Reactivate SA • 2.4.2 Create SA Exception To Do • 2.4.2.1 Investigate and Resolve To Do • 2.4.2.2 Obtain Information • 2.4.2.3 Initiate Stop SA • 2.5 Analyze Stopped SA • 2.6 Evaluate for Cancellation • 2.7 4.2.2 Manage Bill and 4.3.1.1 Manage Payments • 2.8 Initiate Cancel SA • 2.9 Cancel SA • 3.0 Evaluate SA to Reinstate • 3.1 Reinstate SA • 3.2 Update SA Status to Active